Privacy Policy
LUCIOLS website is owned by LUCIOLS, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by LUCIOLS, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using LUCIOLS website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the LUCIOLS, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via alice.monvoisin@icloud.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contact@luciols.com.
1. Introduction
LUCIOLS (“we”, “our”, or “us”) is the data controller of your personal data.
This Privacy Policy explains how and why we collect, use, and protect your information when you use the LUCIOLS app or website (the “Service”).
By using LUCIOLS, you acknowledge that you have read and understood this Policy.
We are committed to handling your personal data responsibly, securely, and in compliance with the General Data Protection Regulation (GDPR) and applicable French law.
2. Data We Collect
a) Information you provide directly
When creating an account, using our features, or contacting us, you may provide information such as:
Name, surname, email address, phone number
Date of birth (to confirm you are over 18)
Location (city/country)
Payment details (only when required for subscriptions or premium services)
b) Information collected automatically
When you use our Service, we may collect technical data including:
Device information (browser type, IP address, operating system, time zone)
Usage data (pages visited, interactions with the app, referral sources)
Cookies and similar technologies (see Cookie Policy)
3. Purpose of Data Processing
We process your personal data only for specific and legitimate purposes, including:
To provide access to and operate the LUCIOLS app and website
To manage user accounts and profiles
To enable interactions between users, promoters, and partner establishments
To process payments where applicable
To improve our services and prevent abuse or fraudulent use
To comply with legal obligations
We will never sell or rent your personal data to third parties.
4. Limitation of Responsibility
LUCIOLS is a platform only. We do not control the behavior of users, promoters, or establishments.
Any exchange of personal information between users or with third parties is your sole responsibility.
LUCIOLS cannot be held liable for any misuse, disclosure, or incident that occurs outside its technical infrastructure.
5. User Rights (GDPR)
As a European resident, you have the following rights regarding your personal data:
Right of access (to know what data we hold)
Right to rectification (to correct inaccurate data)
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right not to be subject to automated decision-making
You can exercise these rights at any time by contacting us (see section 10).
6. Data Transfers Outside the EU
Some service providers (e.g., hosting, payment processors) may process your data outside the European Economic Area (EEA).
In such cases, we ensure that appropriate safeguards (such as EU Standard Contractual Clauses) are in place to protect your data.
7. Data Retention
We retain your personal data only as long as necessary to provide the Service and comply with legal obligations.
When data is no longer required, it will be securely deleted or anonymized.
8. Data Security
We implement technical, organizational, and physical safeguards to protect your data against unauthorized access, loss, misuse, or disclosure.
However, no method of transmission over the Internet or storage system is 100% secure. By using LUCIOLS, you accept this inherent risk.
9. Legal Disclosures
We may disclose personal data when required by law or in good faith belief that such action is necessary to:
Comply with legal obligations or government requests
Protect the rights, property, or safety of LUCIOLS, its users, or others
Prevent or investigate fraud, abuse, or illegal activity
10. Contact Information
For any question or to exercise your GDPR rights, please contact:
LUCIOLS – Data Protection Officer
📧 Email: contact@luciols.com
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the Service after updates constitutes acceptance of the revised Policy.